Refund policy

We accept returns via store credit within 14 days from the date your order is confirmed delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Adequate quality goods are final sale. 

We only accept a return of defective goods or goods distinctly different from the description.  

In case goods failed to come in terms of size/ fit, style or color shade we will not be able to make the return. 

Please look to size chart specified on the website while placing an order. 

In case you received the rejected goods, please, contact our Support service, send us an email at

storegotohas@gmail.com

 as soon as possible. Specify goods, apply photo of the defect or discrepancy or return reason. 

Note that we can accept goods only in case it is hanging by the wall, its marketable condition, consumer attributes, stamps, and factory labels or packing box are untouched. 

We will contact you within 24 hours. 

Shipping charges are nonrefundable. If extended shipping was applied when placing your order, this fee will be deducted from your return.

You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

 

What if my package is refused or not delivered?

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of our E-Gift Card minus the initial shipping charge.
• We are unable to make changes to orders once they have been placed in our system and at least 5 hours passed. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

Refused or undeliverable packages are subject to return shipping costs that vary by the shipping method used in the original order. 

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 25% restocking fee. 

To make a return or exchange, please follow the instructions below: 

Address For Returns!

Attention: DO NOT ship the products to the address specified on a parcel. It is not the address for return. If you sent goods without notice of Support Service, such goods are not accepted.  

Please contact us at

storegotohas@gmail.com

Once we receive your request, we will be in contact with you within 24 hours.

Customer is responsible for return postage fees. It is advised to use a trackable shipping service or purchasing shipping insurance when returning items, as we are not responsible for items lost in transit, and shipping costs will not be reimbursed.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 10 days of the delivery date. 
• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and be returned in their original packaging.
• Items must be free of stains, makeup, deodorant, or wear. If your return is soiled with makeup or tarnished with deodorant, perfume or similar product stains, it will be shipped back to you and is subject to additional shipping cost.
• Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
• E- gift cards are non-refundable or exchangeable.
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
• All returns are refunded via store credit in the form of TO HAS E-Discount Card Code.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) are delivered to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Damaged, defective or incorrect items must be reported within 2 days of delivery. Depending on the circumstances, we may extend this period up to 5 working days; Please report your item as soon as possible for evaluation. (Note: If such items are not reported in a timely manner, we will not issue store credit.) If you believe you have received a damaged or defective item, please contact us at

  storegotohas@gmail.com

   and provide the following information:

* Original order number and your current shipping address

* Brief description of damage

* Photos of defective or damaged items

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same product, please send us an email to storegotohas@gmail.com

.

Please note that below reasons are NOT considered faulty:
variation • Color from product photos Smooth design deviations from product photos, such as printing / lace patterns and mechanisms Minor size variation within ± 3 cm in measurements
• minor defects such as loose threads, creases, marks, etc.
• Independent damage to the goods when trying on the goods
• Subjective opinion of the buyer about quality and preferences
product • Product does not fit
• I don't like the product

Does GOTOHAS issue refunds?

We offer store credit for all returns. Please treat store credit like cash.

 

Reserved rights regarding RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Store exchanges

Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.    

GOTOHAS is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, TO HAS will not issue store credit for your returns.

 Order cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at

storegotohas@gmail.com

 as soon as possible if you would like to cancel your order.