Lena Shoes
Lena Shoes
Couldn't load pickup availability
- Upper Material: Satin
- Toe Shape: Pointed Toe
- With Platforms: No
- Style: MATURE
- is_handmade: Yes
- Fashion Element: ROME
- Pattern Type: Solid
- Insole Material: Rubber
- Outsole Material: Rubber
Shipping
FREE Worldwide Shipping
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region. Delivery time is calculated from the time the order is dispatched.
Estimated shipping times:
a) United States, Canada, Italy, Sweden, France, Germany, Finland, Netherlands, Norway, Denmark, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 25 business days.
b) Spain, Portugal, United Kingdom, Israel, Brazil, Venezuela, Turkey, Russia, Czech Republic and to all other countries ~ to 15-35 business days.
c) Mexico, United Arab Emirates, Saudi Arabia, Romania, Peru ~ to 35-48 business days.
d) Cyprus ~ to 35-60 business days.
All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays
Due to the spread of COVID-19, shipping to the following countries have become extremely restricted:
Lebanon, Colombia, Dominican Republic, Philippines, Indonesia, India, Bahrain, Jordan, Egypt , Kuwait, Libya, Mongolia, Djibouti, Somalia, Moldova, Tunisia, Cayman Islands, French Polynesia, Philippines, Ecuador and Maldives, Mauritania, Montenegro, New Caledonia, Honduras, Sri Lanka, South Africa, Samoa, Grenada, Zimbabwe, Bolivia, Nepal, Botswana, Fiji, Argentina - We are currently not able to ship items until further notice. If you would like to continue with an order you can, and we encourage you to email us regularly for status updates. We appreciate your support and pray for you and your loved ones to stay healthy and together during this difficult time.
Sorry, we cannot deliver to Iran!
Delivery times can increase due to unexpected delays caused by Holidays, bad weather or other factors.
A full refund will be granted if a package will not arrive within 60 days from the time of the order.
Important note:
Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
There may be some delays due to COVID-19 at the customs in your country. Please take this into account and be patient.
*Usually orders are sending within 1 - 3 business days
**Due to COVID-19 shipping times may be 1-4 weeks delayed
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 business days):
For enquiries on upgrading your order to express shipping, please send us an email at
storegotohas@gmail.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
Most items will be processed within 1-2 business days, but could take up to 5 business days. Your order will be dispatch from the nearest warehouse when possible. Please allow extra time for your order to be processed during holidays and sale seasons.
Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at
storegotohas@gmail.com as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
Separate packages
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at
storegotohas@gmail.com and we'll take care of it right away. :)
We are not responsible for packages that are lost or irretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location.
We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient.
GOTOHAS Store reserves the right to charge a re-shipment fee.
LOST PARCELS
GOTOHAS Store is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 90 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at
storegotohas@gmail.com and we'll check it out for you right away.
Disclaimer: Please note that GOTOHAS is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.
DELIVERED BUT NOT DELIVERED
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.
All orders are fulfilled directly from our partners overseas in Hong Kong and China which allows us to provide you the lowest price on quality items.
Once an order is successfully placed, you will receive an automated email stating that your order is awaiting fulfillment ' this means it is waiting to be sent out. Stock Availability GOTOHAS makes every effort to secure stock for you at the time of purchase. However, if the item ( s ) you have ordered is not available, you will be issued a store credit or refund for the out-of-stock item. Canceling of Order Once an order is placed, if you choose to cancel that order, you will be issued with Store Credit for the full amount of the purchase.
Refund policy
RETURN POLICY OF TO GOTOHAS
We accept returns via store credit within 14 days from the date your order is confirmed delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Adequate quality goods are final sale.
We only accept a return of defective goods or goods distinctly different from the description.
In case goods failed to come in terms of size/ fit, style or color shade we will not be able to make the return.
Please look to size chart specified on the website while placing an order.
In case you received the rejected goods, please, contact our Support service, send us an email at
storegotohas@gmail.com
as soon as possible. Specify goods, apply photo of the defect or discrepancy or return reason.
Note that we can accept goods only in case it is hanging by the wall, its marketable condition, consumer attributes, stamps, and factory labels or packing box are untouched.
We will contact you within 24 hours.
Shipping charges are nonrefundable. If extended shipping was applied when placing your order, this fee will be deducted from your return.
You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
What if my package is refused or not delivered?
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of our E-Gift Card minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system and at least 5 hours passed. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Refused or undeliverable packages are subject to return shipping costs that vary by the shipping method used in the original order.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 25% restocking fee.
To make a return or exchange, please follow the instructions below:
Address For Returns!
Attention: DO NOT ship the products to the address specified on a parcel. It is not the address for return. If you sent goods without notice of Support Service, such goods are not accepted.
Please contact us at
storegotohas@gmail.com
Once we receive your request, we will be in contact with you within 24 hours.
Customer is responsible for return postage fees. It is advised to use a trackable shipping service or purchasing shipping insurance when returning items, as we are not responsible for items lost in transit, and shipping costs will not be reimbursed.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 10 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and be returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear. If your return is soiled with makeup or tarnished with deodorant, perfume or similar product stains, it will be shipped back to you and is subject to additional shipping cost.
- Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
- E- gift cards are non-refundable or exchangeable.
- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- All returns are refunded via store credit in the form of TO HAS E-Discount Card Code.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Damaged, defective or incorrect items must be reported within 2 days of delivery. Depending on the circumstances, we may extend this period up to 5 working days; Please report your item as soon as possible for evaluation. (Note: If such items are not reported in a timely manner, we will not issue store credit.) If you believe you have received a damaged or defective item, please contact us at
storegotohas@gmail.com
and provide the following information:
* Original order number and your current shipping address
* Brief description of damage
* Photos of defective or damaged items
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same product, please send us an email to storegotohas@gmail.com
.
Please note that below reasons are NOT considered faulty:
variation • Color from product photos Smooth design deviations from product photos, such as printing / lace patterns and mechanisms Minor size variation within ± 3 cm in measurements
• minor defects such as loose threads, creases, marks, etc.
• Independent damage to the goods when trying on the goods
• Subjective opinion of the buyer about quality and preferences
product • Product does not fit
• I don't like the product
Does GOTOHAS issue refunds?
We offer store credit for all returns. Please treat store credit like cash.
Reserved rights regarding RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Store exchanges
Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.
GOTOHAS is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, TO HAS will not issue store credit for your returns.
Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at
storegotohas@gmail.com
as soon as possible if you would like to cancel your order.